Returns & Refunds Policy

Last updated: August 27, 2026

Thank you for shopping with DIYstudio. We want you to be satisfied with your purchase. Please review the policy below before requesting a return, exchange, cancellation, or refund.

Order Cancellations

You may request to cancel an order within 24 hours of placing it, provided the order has not entered processing or been shipped. Once processing has started, we may be unable to cancel or change the order. Approved cancellation refunds are issued to the original payment method.

30-Day Return Window

You may request a return within 30 days after your order is delivered. Requests made after 30 days cannot be accepted.

To be eligible for a return, the item must be unused, unworn, undamaged, and in the same condition in which it was received. It must include its original packaging, accessories, and proof of purchase.

Non-Returnable Items

• Custom-made, personalized, or made-to-order products
• Items that have been used, altered, washed, or damaged after delivery
• Gift cards and downloadable products
• Clearance or final-sale items where this is stated on the product page
• Health or personal-care items that cannot be returned for hygiene reasons

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 72 hours of delivery and include your order number plus clear photos or video of the item and packaging. Once verified, we will arrange a replacement or refund at no additional shipping cost to you.

How to Request a Return

Submit your request through our Contact Us page before sending anything back. Include your name, order number, reason for the return, and supporting photos when applicable. We will provide the return instructions and approved return address.

Please do not return products to the manufacturer or send a package without authorization, as it may not be accepted.

Return Shipping

If the return is due to a change of mind, ordering error, or another reason not caused by DIYstudio, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. If the return is caused by a damaged, defective, or incorrect item, DIYstudio will cover the approved return shipping cost.

For items valued over $60, we recommend using a trackable shipping service and purchasing shipping insurance. DIYstudio cannot issue a refund for a return package that is not received.

Refunds

After your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are sent to the original payment method. Please allow 5-10 business days after approval for the refund to appear, depending on PayPal, your card issuer, or your bank.

If a refund has not appeared after this period, first check your payment account and then contact your bank or payment provider. If you still need assistance, contact us through our Contact Us page.

Exchanges

We replace items only when they are confirmed to be defective, damaged, or incorrect. Availability may vary. If a replacement is unavailable, we will offer an appropriate refund.